Personnel Portal SMS Verification Terms and Privacy Notice

These terms and privacy disclosures apply only to optional one-time verification codes for the Knotts Family Agency Personnel Portal. They do not change the separate conversational SMS terms or conversational SMS privacy policy.

Personnel Portal SMS verification terms

If you choose SMS verification and actively enroll your own mobile number in the Personnel Portal, Knotts Family Agency, Inc. may send one-time security codes to that number for enrollment, sign-in, and account-security checks. These texts contain authentication codes only. They will not contain your Social Security number, payroll information, other personnel-record details, marketing, or foster-parent service messages.

Enrollment is optional for eligible candidates and employees. Choosing SMS verification is separate from any other Knotts Family Agency text-message consent, and you may choose an available non-SMS verification method instead. Consent to these codes is not a condition of receiving agency services. Privileged HR and superadmin access requires an authenticator app.

Message frequency varies with your enrollment and sign-in activity. Message and data rates may apply. Carrier delivery may be delayed or unavailable. Do not share a verification code with anyone.

Reply STOP to a verification text to withdraw SMS consent, or HELP for help. You may also contact Knotts Family Agency at info@knottsfamilyagency.org. After withdrawing consent, use an available non-SMS verification method or contact KFA for account support. Withdrawing from this verification program does not change a separate conversational-text preference.

Personnel Portal SMS verification privacy notice

To provide and secure SMS verification, Knotts Family Agency collects the mobile number you enter, your consent choice and its date and version, verification status, limited delivery records, and security events related to code requests and attempts. We use these records to send requested codes, protect accounts, investigate misuse, provide account support, and meet applicable obligations.

We share the information needed to deliver verification texts with our authentication and messaging service providers and the mobile carriers involved in delivery. We do not sell or share SMS consent records or mobile numbers with third parties or affiliates for marketing or promotional purposes. Authorized staff may access verification records only for a support or security need.

We keep verification and security records only for as long as needed for the purposes above and applicable recordkeeping obligations, then remove or de-identify them under agency procedures. For a privacy question or request concerning your verification number or consent, contact info@knottsfamilyagency.org.

We may update these terms and this notice. The current version will be available when you choose whether to enroll in SMS verification.