Effective Date: September 17, 2026
Knotts Family Agency, Inc. (“Knotts Family Agency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, protect, and disclose information when you opt in to receive SMS messages from us.
Consumer Contact Information
If you have any questions about our SMS program, please contact the message sender directly using the contact information provided on our website. This contact method is available so consumers have a direct way to ask questions about the SMS program.
Consumer Contact Method
If you have any questions about our messaging practices or need assistance regarding messages you receive from us, please contact the message sender directly using the contact information provided in the message.
SMS Program Contact Information
If you have questions about this SMS program, contact Knotts Family Agency, Inc. at 909-880-0600 or info@knottsfamilyagency.org.
Help and Message Related Questions
If you have questions about these messages, contact Knotts Family Agency, Inc. at: Phone: 909-880-0600; Email: info@knottsfamilyagency.org; Website/contact page: https://knottsfamilyagency.org/contact-us/.
For assistance, reply HELP, call 909-880-0600, or email info@knottsfamilyagency.org.
SMS Data Use and Sharing
- Your mobile number is used to send program-related messages, provide support, and manage your messaging preferences.
- SMS consent and phone numbers are not sold.
- Your data may be shared only with service providers as needed to operate the messaging program.
No Transfer to External Organizations
Consumer data, including mobile information, SMS registration data, and consent, will not be transferred to external organizations under any circumstances for an external organization’s own or independent use, even with consumer consent. This does not include service providers that process data solely on our behalf and are prohibited from using, retaining, or disclosing it for their own purposes, or disclosures required by law.
Protection of Consumer Data
We maintain administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, sharing, or disclosure of consumer personal data and to protect phone numbers and SMS consent information.
SMS Opt Out
You may stop receiving SMS messages at any time. To opt out, reply STOP to any message you receive from us. After opting out, you may receive one additional message confirming that your request has been processed. You will not receive additional SMS messages unless you provide new consent.
Information We Collect
When you opt in to receive SMS messages, we may collect your mobile phone number, SMS consent and registration data, email address, basic contact information, messaging history, communication preferences, and information you voluntarily provide through our forms or communications.
How We Collect Your Information
We collect information directly from you when you complete an online form, contact us, provide your mobile number, opt in to SMS, or communicate with our staff. We may also collect limited technical information when you interact with our website.
How We Use Your Information
We use phone numbers, SMS consent data, registration information, and related consumer data only for Knotts Family Agency, Inc. operational or business needs. Uses include sending and supporting the conversational messages you requested, responding to inquiries, coordinating orientations and appointments, providing non-sensitive application or scheduling updates, maintaining records of consent and communication preferences, and operating our services. SMS messages covered by this policy are not used for marketing or promotional content.
Sharing of Mobile Information
Mobile information, including phone numbers, SMS registration data, text messaging opt-in data, consent, and messaging history, is not sold or shared with third parties or affiliates for marketing or promotional purposes. We do not sell, share, or disclose SMS registration information or consumer data for third-party marketing.
Any sharing of mobile information is strictly limited to our own operational or business needs, including service providers that solely act on our behalf to support business operations and deliver messages, or as required by law.
No Transfer to External Organizations
Consumer data, including mobile information, SMS registration data, and consent, will not be transferred to external organizations under any circumstances for an external organization’s own or independent use, even with consumer consent. This does not include service providers that process data solely on our behalf and are prohibited from using, retaining, or disclosing it for their own purposes, or disclosures required by law.
Protection of Consumer Data
We maintain administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, sharing, or disclosure of consumer personal data and to protect phone numbers and SMS consent information.
Choices and SMS Opt Out
You may stop receiving SMS messages at any time. To opt out, reply STOP to any message you receive from us. After opting out, you may receive one additional message confirming that your request has been processed. You will not receive additional SMS messages unless you provide new consent.
Updates
We may update this SMS Privacy Policy. Changes become effective when posted on this page. We encourage you to review this page periodically.
Related Terms
Review our SMS Terms and Conditions for additional information about the messaging program and the opt-out process.
