Listening, learning, improving
Quality & Family Experience
The experiences of children, youth, and families help us understand what is working and where support can improve.
2025 Parent Engagement Survey
KFA’s 2025 Parent Engagement Survey asked a single satisfaction question:
How satisfied are you with Knotts Family Agency.
180 of 220 parents responded, an 81.8% response rate.
Greatly satisfied
176 of 180 respondents selected “greatly satisfied.”
Satisfied
4 of 180 respondents selected “satisfied.”
Satisfied or greatly satisfied
All 180 respondents selected one of these two responses.
Source: KFA’s 2025 Parent Engagement Survey counts supplied by the agency. Satisfaction percentages use the 180 respondents as the denominator and are rounded to one decimal place where needed. The response rate uses the survey population of 220. This finding describes respondents’ answers to this satisfaction question; it does not establish the views of nonrespondents or outcomes for every child or family.
What quality means in our policy framework
KFA’s quality-improvement framework brings family experience together with safety, care continuity, respectful practice, and reliable operations.
Safety and protection
Review concerns, incidents, and corrective actions to understand risk and improve protection.
Care and continuity
Examine service access, plans, transitions, and handoffs that affect children and families.
Voice and rights
Consider whether people understand their rights, can raise concerns, and receive an understandable response.
Culture and communication
Look at barriers to participation, respect for identity, and communication or accommodation needs.
Support for practice
Consider staff training, qualified coverage, supervision, and recurring service or documentation issues.
Evidence and follow-through
Define the measure, review what the evidence shows, assign appropriate action, and check whether the action helped.
More than a survey
Families should be able to share what matters through ordinary conversations and service contacts, as well as formal feedback. A concern can be raised even when a survey is closed. Participation in an optional feedback activity does not determine access to required services.
Children and youth may have experiences or preferences different from their caregivers. KFA’s policy framework calls for listening in ways appropriate to age, development, language, disability, and safety, including access to private conversations where appropriate.
When information is reported publicly, the period, population, measure, and limitations should be clear. Case examples and results must protect the identities and confidential information of children and families.
Share feedback or raise a concern
Speak with your assigned worker or use KFA’s existing contact channels. If a concern cannot safely or effectively go through that worker, request an uninvolved supervisor or appropriate agency representative.
You may ask for help communicating a concern. KFA’s policy prohibits retaliation for raising concerns or helping someone else do so. External complaint and review rights remain available.
