Knotts Family Agency, Inc. (“Knotts Family Agency,” “we,” “us,” or “our”) operates https://knottsfamilyagency.org/ (the “Site”). This page explains how we collect, use, protect, and disclose information provided through the Site and through our communications.
Information Collection and Use
We may ask you to provide personally identifiable information that can be used to contact or identify you, including your name, email address, telephone number, and information you voluntarily submit through our forms. We use this information to respond to inquiries, provide requested services, coordinate orientations and appointments, communicate non-sensitive application or scheduling updates, and improve the Site.
Log Data and Cookies
We may collect information your browser sends when you visit the Site, including your Internet Protocol address, browser type and version, pages visited, the date and time of your visit, time spent on pages, and similar statistics. We may use service providers such as Google Analytics to help analyze Site use.
Cookies are small data files stored on your device. You may configure your browser to refuse cookies or notify you when a cookie is sent, although some Site features may not function properly without cookies.
Communications
We may use information you provide to respond to you and send communications related to your expressed interest, application, appointments, or requested services. SMS communications covered by the sections below are conversational messages and are not used for marketing or promotional content.
Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of Internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
SMS and Mobile Privacy
Mobile information, including your mobile number, text messaging opt-in data, SMS registration data, and consent, is used only for Knotts Family Agency, Inc. operational purposes and to provide and support conversational messages you requested. Mobile information and text messaging opt-in data and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Any sharing of mobile or SMS-related data is limited to our own operational needs, including vendors that solely act on our behalf to deliver messages, or as required by law.
Consumer data, mobile information, SMS registration data, and consent will not be transferred to external organizations under any circumstances, including with user consent, for any external organization’s independent use. Vendors that process data on our behalf are not permitted to use, retain, or disclose it for their own purposes. We maintain administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, or sharing of personal data.
You may opt out of receiving SMS messages at any time. To opt out, reply STOP to any message you receive. For assistance, reply HELP, call 909-880-0600, or email info@knottsfamilyagency.org.
SMS Terms and Conditions
By providing your mobile number and opting in to SMS from Knotts Family Agency, Inc., you agree to receive conversational messages. SMS consent applies only to conversational messages.
- Message frequency: Message frequency may vary. On average, 1-2 messages per month.
- Message and data rates: Message and data rates may apply.
- Opt out: Reply STOP to opt out at any time.
- Help: Reply HELP for assistance, call 909-880-0600, or email info@knottsfamilyagency.org.
- Privacy Policy: See the SMS and Mobile Privacy section above.
SMS consent is not a condition of receiving services.
Changes to This Policy
We may update this Privacy Policy and Terms and Conditions. Changes become effective when posted on this page. Last updated September 17, 2026.
Contact Us
For questions about this policy, SMS messages, or messaging preferences, call 909-880-0600 or email info@knottsfamilyagency.org.
